Right of Withdrawal

The purchase contracts stipulated with DOG’S HEALTH are subject to Legislative Decree No.206 / 2005, which provides for the possibility for the buyer to exercise the right of withdrawal.

To whom it applies: to individuals (consumers) who act for purposes that can be considered unrelated to their commercial activity. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal.

What it consists of: the consumer has the right, within a period of 14 working days from receipt of the goods, to exercise the right of withdrawal. This right consists in the right to return the purchased goods to the seller and in the consequent refund of the purchase price.

How to use it: The purchased goods can be returned within 14 working days of receipt (Legislative Decree 206/2005), even without indicating the reason for the return.

To exercise this right you must send an email to sara@dogshealth.it specifying in the subject “Return Request and Order number” or via WhatsApp at +39 320 421 4342.
As established by current legislation, the delivery of the return is the responsibility of the customer

ATTENTION: damaged products, and unsealed packaging as in the act of sale, will not be refunded. They will be rejected and sent back to the sender with delivery to be paid by the recipient.

REFUND TIMES AND METHODS

The items you choose to return will be fully REFUNDED, REPLACED and / or EXCHANGED.

As soon as we receive your return, we will check the integrity of the items. We kindly ask you to wait for our acceptance confirmation via email (verification can take up to 3 working days).

The refund will be made within 10 days of receipt of the goods for the amount paid for the returned products as indicated in the Purchase Receipt, excluding shipping costs as required by current legislation (Article 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999) The refund will be made after acceptance, directly to the PayPal account you used for the purchase and in the same currency.

In the case of cash on delivery, an exclusive payment method for Italy, the refund will be made by bank transfer.

You should see your account credited within the next 7 days, however please consider that these times may vary according to PayPal and / or banking procedures.
If you do not see the refund in your account after 14 days of delivery of the return, please do not hesitate to contact us.

ODR: DISPUTE RESOLUTION PLATFORM FOR EUROPEAN CONSUMERS

The European Commission has made the ODR platform available to all European citizens for the resolution of disputes between consumers and merchants regarding purchase or supply contracts for online services.

You can access the ODR platform using the following link.